Before using the ProLine touchscreen, please read the safety instructions carefully.
Simply clean the screen with a dry, lint-free, microfibre cloth. If you wish to use a cleanser, apply it to a cloth first. Do not use any aggressive cleansers and never spray a cleanser directly onto the screen.
Please remove the power cord from the electrical socket when the screen is not in use for a long period of time.
A full list of the most frequent asked question can be found in the ‘FAQ – frequently asked questions‘ section. Please contact the Prowise Service Desk if you require further assistance or in case of a fault.
In most cases the Pro Line Multi-touchscreen will be installed by a Prowise certified mechanic and be in working order. Please bare the following in mind when installing the touchscreen yourself:
In this chapter, we will explain the basic functionalities of the Pro Line touchscreen like the buttons, (optional) connections and the operating panel. The operating panel is located in the Pen Tray.
There are three different ways to turn the touchscreen on:
Tip: Turn off the main power supply by using the power switch on the left hand side of the touchscreen and remove the power cord from the electrical socket.
The menu enables you to manage various settings relating to the screen, such as; source selection, image settings and volume settings. In this chapter, we will explain briefly the things you are able to manage using this menu. In the following chapter, ‘Menu‘, we will explain in detail what changes you can make and the actions you need to take in order to do so.
There are four different ways to call up the menu:
Inside the Pen Tray are several aspects located such as the pen charger, the control panel and two USB ports (USB 2.0), which are connected with the internal PC Module. The Pen Tray is located at the bottom of the touchscreen, you can open the tray by sliding it to the front.
Warning: Do not close the Pen Tray when a USB drive is in use.
Through the control panel you can control several settings:
Using the Volume buttons in the control panel located in the Pen Tray, you can adjust the volume (making the sound louder or quieter). If you use the buttons to adjust the volume, a bar will appear on the screen, showing the volume setting.
Tip: You can also operate the volume bar with your fingers, using the touch function.
In the chapter ‘Audio’ you can find more advanced settings in regards to the volume.
Tip: check ‘Safety instructions’ for more information about hearing loss.
In addition to the operating buttons referred to above, the operating menu also includes the following buttons:
The remote control has buttons with primary and secondary functions.
|1. Power||Puts your screen into standby mode. If the screen is in standby mode, you can activate it by using the Power button.|
|2. Mute||Turn the sound on or off.|
|3. Windows button||Opens the start menu in Windows.|
|4. Space||Space button (PC).|
|5. Alt-Tab||Navigate between programs (PC).|
|6. Alt-F4||Closes the current program.|
|7. Numeric keys (0- 9)||Numeric keys.|
|8. Freeze||Pauses or resumes the current frame on the screen. The freeze function can be expelled by touching the screen.|
|9. Display||Provides information regarding which input source is activated and its resolution and refresh rate (Hertz).|
|10. Input||Opens the operating menu, in which you can alter the input sources.|
|11. Home||This button allows you to return to the PC input when operating in a different input.|
|12. Menu||Opens the menu.|
|13. Coloured buttons (red, green, yellow and blue)||These buttons have been reserved for future updates.|
|14.||Temporarily disables the screen. This is depicted in the form of a black screen.|
|16. ↑||Navigation button – up.|
|17. ←||Navigation button – left.|
|18. →||Navigation button – right.|
|19. ↓||Navigation button – down.|
|20. Enter||Confirm selection.|
|21.||This button has been reserved for future updates.|
|22. Back||Back button.|
|23. PgUp||To previous page (PC).|
|24. PgDn||To following page (PC).|
|25. CH.+\CH.-||These buttons have been reserved for future updates.|
|26. VOL+\VOL-||Adjust the volume.|
|27. F1- F12||Function keys (PC).|
Tip: You can pause or resume the current frame on the screen by using the freeze function (8).
Important: The buttons listed below will only work in combination with the Blu-ray Module.
|1. D.MENU||Go to the disc menu.|
|2. D.TITLE||Go to the title menu.|
|3. D.USB||Open the Media Center. Select a USB source (DVD).
|4. D.SETUP||Open the system menu.|
|5. D.CLEAR||This button has been reserved for future updates.|
|6. Miscellaneous functions:|
|Play / pause.|
|ANGLE||Change the camera angle (If available).|
|SUBTITLE||Change the subtitles.|
|Eject the disc.|
|AUDIO||Replace the audio track.|
|REPEAT||Repeat / calibrate picture.|
Use the remote control while pointing it at the receiver within the screen. If any obstacles are situated between the remote control and the receiver within the screen, the remote control may not work properly. The remote control has a range of around 8 metres.
Important: The maximum possible range will depend on environmental factors.
Before using the remote control for the first time, you must insert the two (1.5V AAA) batteries supplied into the remote control. Once the batteries are running out and the remote control is no longer working properly, you must change the batteries. You can do this as follows:
You can navigate between several settings within the menu. The menu is divided into the following sub menus:
You can choose the preferred source in the submenu ‘input’. The Pro Line touchscreen is able to access a range of sources: PC, Blu-ray, HDMI 1 (1.4a), HDMI (2.0), HDMI (MHL), VGA 1, VGA 2, VGA 3, AV. Android is also available but has been reserved for future updates.
The touchscreen contains of three different HDMI ports:
Important: Besides the mentioned HDMI ports the screen has been fitted with three VGA ports which are all equivalent to each other.
If there is no active signal from the chosen source, the screen will display the following message: “No Signal”. After 60 seconds a notification will appear “PC is running, please shut down PC first. Switching to Pc”. This notification will show for 10 seconds. If you do not respond to this message the touchscreen will automatically change to the PC Module.
To adjust the volume setting please go to the sub menu ‘Audio’.
In this tab you can alter the following settings using the rotary buttons.
You have the option to choose an internal or external speaker. By choosing the option external you can connect an external speaker to the screen.
There are also a number of pre-installed settings you can choose from:
You also have the option to mute the sound.
In the screen settings you can adjust the sharpness depending on the chosen input. There are a few different ratios to choose from:
In the display settings, you can adjust a number of aspects, such as:
You can also choose from the following pre-installed
Important: the settings you can adjust will differ for each channel.
In the settings menu you can adjust all additional settings, such as:
The Pro Line touchscreen has been fitted with an auto timer. The sleep timer can be set to turn the screen off automatically after a set amount of time. The range is 10 to 120 minutes. Once the time runs out the touchscreen will automatically turn off. Changes to the sleep timer can be made at any time.
Automatic updates are disabled. You will receive a notification when a new update is available.
Important: A wifi / internet connection is required for an auto update.
You can change the language settings of the menu into the following languages: English, Danish, Dutch, French, German, Italian, Swedish, Norwegian and Spanish.
The most common used way to call up the menu is by placing two fingers on the screen for 2 seconds. There are different ways to call up the menu which you can disable if you wish to choose one specific way.
Key lock or IR lock
You can choose to lock either the function keys of the control panel or the remote control by choosing the option IR lock.
The LED logo at the front of the screen, which is normally lit up, can be turned off. The NFC is still in operating mode.
Serial communications, RS232, can be turned off for security reasons if you wish to do so. The codes can be found here.
NFC stands for Near Field Communications. The clue is in the name: It’s *communication* between *near* devices. NFC is a means of sending data over radio waves. In that sense it is similar to Wi-Fi or Bluetooth. The NFC technology has been used in the Pro Line touchscreen to allow you to simply log on by using an ID card.
A full explanation of NFC can be found in the chapter ‘NFC-technology‘.
Wifi is always disabled for auto updates. Wifi can be enabled through network settings or a networking cable can be plugged in port 13. (for more information check: ‘Buttons and ports‘)
Important: You are not able to use the wifi connection and the wired connection at the same time.
With our Pro Line touchscreens, you can write or draw in a natural writing posture. Since the unique ProWrite pen responds immediately and you can also use it to draw thick and thin lines, it feels as though you are using a normal pen. You can make easy changes by using the eraser at the top of the pen. By using the multifunctional buttons you can easily change colour or navigate through your presentation from a distance without having to use the Presenter toolbar.
Important: The Prowise Presenter desktop application and PC Module are required if you wish to use the ProWrite technology.
The Pen Tray is a safe place to store the pen, which functions as a charger at the same time even when the touchscreen is in standby mode. To check the status of the ProWrite pen you simply have to check the LED indicator.
When the ProWrite pen is placed inside the Pen Tray the LED indicator can communicate in three different ways:
Outside the Pen Tray the ProWrite pen can communicate in several ways:
Tip: Fully charged the ProWrite pen will last for about 32 hours depending on the usage.
The ProWrite pen is fully charged at delivery, all you have to do is activate the pen.
If you wish to keep the ProWrite pen fully charged when not in use, for example during the school holidays, you can deactivate the pen:
The ProWrite pen is already connected to your Pro Line touchscreen upon receipt.
Tip: Is the ProWrite pen not working on the Pro Line touchscreen? Please connect the pen again to reestablish the connection.
The ProWrite pen can only be connected to one Pro Line touchscreen at a time.
How to connect the ProWrite pen to the Pro Line touchscreen:
If you wish to connect your pen to a different Pro Line touchscreen you can do this straight away, the pen will be disconnected from the previous touchscreen automatically.
Important: Do not place any conductive objects near the charging points inside the pen tray as this may cause a short circuit.
Please install the Prowise Presenter desktop application if you wish to use the ProWrite technology. Here you can find a more detailed explanation and discover all the capabilities of the ProWrite technology.
The NFC technology can be used with the following operating systems: Internal PC Module and Microsoft Windows 8 and 10. Register your ID card if you wish to use this card in combination with the NFC technology.
Important: Use your Microsoft Windows username and password when completing the NFC settings.
Important: Hold the ID card horizontally in front of the logo.
Important: The Touch Service Tool and an internal PC module is required if you wish to use the NFC technology.
The Pro Line touchscreen is equipped with a Blu-ray module upon receipt. The Blu-ray module plays all media types with the best possible quality.
The Blu-ray Module works independently of the PC, which is why the module is invisible from within Microsoft Windows. The Blu-ray module cannot communicate with the PC, but you can control the module using the remote control. An additional benefit is that no software needs to be installed.
The Blu-ray module offers the following capabilities:
You can play the media listed above as follows:
Important: when inserting the disk, ensure that when you’re standing in front of the screen, the rear side of the disc must be turned towards you.
Press the Stop button to stop the current view. If you wish to resume simply press the Start button. By pressing the Stop button twice the playback memory will be deleted and you can start viewing the media from the beginning by pressing the Start button.
The Blu-ray module supports the following formats:
The PC Module is a PC that has been specially developed to be integrated with a Prowise multi-touchscreen. The module can be loaded with the most common operating systems, such as Microsoft Windows 7, 8 and 10.
The PC module can be found via the ‘Source’ menu. Press on the Menu button and select PC as the source.
If the PC module is in standby mode, the indicator light on the front of the screen will light up (light will switch from a dim light to a strong light). Then press the Power button on the remote control, swipe the LED logo on the front of the screen or press the power button located at the lower right hand corner of the screen to activate from a standby mode.
Close down Microsoft Windows by pressing the Start button and then on “Shut down”. You can now switch off the screen. After 60 seconds, the monitor will automatically turn into standby mode.
If the PC-module no longer responds, you can reset it by holding down the Power button for about 5 seconds. The PC module will then carry out a “forced” shut-down.
Once the PC module has shut down, the LEd indicator on the front of the screen will light up. Restart the PC module by pressing the power button on the remote control or the screen.
In addition to an HDMI connection, a USB touch connection is also available on the right-hand side of the screen. This can be used to connect an external PC.
Tip: Instead of the HDMI cable, a VGA and audio cable can be used. In the next chapter ‘Connect with external PC through an audio and VGA port‘ this will be explained in more detail.
Tip: We recommend using a USB cable that is as short as possible and is no longer than 5 metres.
You can connect an external PC using an audio, USB touch and VGA cable on the side of the screen.
Tip: For optimum picture and sound quality, you are recommended to use high-quality VGA and sound cables.
Tip: We recommend using a USB cable that is as short as possible and is no longer than 5 metres.
In order to get the most out of your Prowise multi-touchscreen, Prowise has developed special software: The Touch Service Tool. The touch module of the screens can be used on the PC module, as well as on a suitable external PC. When using an external PC, the touch module is capable of supporting the following operating systems:
To enable the PC module to operate as effectively as possible, the correct drivers, a control program for items such as the network or the sound, are important. The most recent drivers for the PC module are available on our website
The Touch Service Tool has been developed to provide optimal user experience. In addition, this particular tool allows you to configure the touch module in any way that you desire. Later on in this chapter, we will explain how to configure the Touch Service Tool in the most effective possible way.
The Touch Service tool is indispensable when it comes to getting the most out of the Prowise screen. That is why we recommend installing the Touch Service Tool.
Tip: If you are using a managed network, your system manager will probably carry out the installation of the Touch Service Tool for you. That is why you should check first of all whether the Touch Service Tool has already been installed.
At all times, make sure that you have installed the most recent version of the Touch Service Tool. You can find the most recent version on the Prowise Website.
Open the download with the name of “setup.exe” and follow the instructions on the screen. Once the installation is completed, the Touch Service Tool will be launched automatically.
|1. Calibrate the touchscreen||Automatically calibrates the touch module.|
|2. Advanced touchscreen settings||This is used to configure the touch module.|
|3. Enable / Disable Multipoint-Touch||Activates or deactivates multi-touch.|
|4. For more information, please visit our website||Opens the Prowise service page.|
If the calibration of the touch module is no longer precise, it can be calibrated again by using the Reset button. Once the touch module has been calibrated, the message shown in the image below will be displayed. You must restart your PC to complete the calibration.
The Settings menu can be used to configure the personal preferences of users such as options concerning double-clicking and the use of the right-click mode. The Settings menu is dependent on the touch option that is selected (single or multi-touch). Details about how to change the touch module settings can be found in the next chapter.
Once the multi-touch feature of the screen has been selected you are able to configure the settings.
Press and hold
If you select Single touch, you are advised to make use of the recommended settings.
In the Multi-touch setting menu, you can activate or deactivate Multi-touch (the operation of the screen using multiple fingers). At the moment, Multi-touch is supported by Microsoft Windows 7, 8 and 10.
We strongly advise you to use Multi-touch if your software supports it.
If you click on the website button, you will automatically be rerouted to the Prowise service page.
|The sound is not working||
Please click here for more information in regards to the volume settings.
|The screen does not come on, stays black.||
|The picture on the screen is poor or doesn’t fill the entire screen.||
Please click here for more information in regards to the screen settings.
|The Blu-ray Module will not play any Blu-ray disks.||
|The remote control doesn’t work.||
Please click here for more information in regards to the remote control.
|The control panel has been disabled. How can I reactivate it?||The buttons on the control panel can be activated or deactivated using the remote control. You can find this in the menu ‘settings’ under the name ‘Key lock’.|
|How do I insert a disk into the Blu-ray module?||If you are standing in front of the screen, the rear side of the disc must be pointing towards you.|
|The Blu-ray disk does not run.||Check of the correct source has been selected. Select the Blu-ray source in the input menu.|
|How can I use the screen’s Freeze function?||The Freeze function can be activated using the Freeze button on the remote control. If the Freeze function has been activated, the picture that is on the screen when the button is depressed will continue to be displayed.|
|What is the Touch Service Tool?||Using the Touch Service Tool you can configure the touch module in line with your personal preferences.|
|How do I set the BIOS settings on the Prowise PC module to allow installation via the network/PXE?||You can find the answer to this question in the chapter “BIOS settings“.|
|Is it necessary to install drivers?||No drivers need to be installed. If you use our PC module, it is necessary for the relevant drivers to be installed. Installing the incorrect drivers may detract from the performance of the Prowise screen. The drivers for the PC module can be downloaded via the Prowise website or using the CD supplied.
|How can I use the gestures of MAC OS?||By using this driver the MAC OS gestures are accessible on the Prowise Pro Line touchscreen. Install this driver, connect the MAC and control the screen by using your trackpad.|
|What are the Pro Line touchscreen specifications?||The Pro Line touchscreen specifications can be found on our website.|
|How do I program an ID card so I use this in combination with the NFC technology?||You find the answer to this question in the chapter “NFC-technology“.|
In case you require additional information or have another question feel free to contact our service desk on +31 (0)495 497110 or via email@example.com.
The Prowise lift needs to be aligned once a month. Aligning the lift regularly helps to ensure that the lift will continue to work without a hitch.
Tip: Whenever a mobile lift has been moved, it must be aligned once again.