A Chromebook is a laptop using the Google operating system Chrome OS. That means the Chromebook runs entirely in a browser and that all data is not actually stored on the computer itself but in the cloud. This means that you do not need to make any backups. You do not install any programs on a Chromebook, but you use online applications (apps). Google has developed apps itself in which you can execute all the functions that you require. You can find and download even more apps in the Chrome Web Store. More information about the Google Chrome apps, can be found in the chapter “apps for Chrome”. Make sure that you have an internet connection when you are using the apps. There are also apps, which continue to work without an internet connection. The changes, which you make in an app without an internet connection, are automatically synced in the cloud as soon as the internet connection is active again.

Because all apps are online, they are automatically updated, which means that the Chromebook never becomes slow due to the installation of heavy-duty programs. The most recent software is used during these updates, making sure your Chromebook is resistant against viruses. . You don’t need to look any further yourself.

Is your Chromebook Defect? Don’t worry about losing information and data. All of your data and documents are stored in the cloud, which means that you have access to your data and documents on all of your devices. You can continue your work directly on another device. Have you lost your Chromebook? Simply block access to your account from this device using your Google Account. Easily share your data in the cloud with several people at the same time and easily work together on documents.  

1. Gift Box
2. Chromebook
3. Quick Start Guide
4. Safety guide
5. Adapter
6. Power cord (one supplied, dependable on country)

*Important! Check that what has been supplied is complete and contact our service desk within 5 days of delivery if it is incomplete. Please provide the serial number and a copy of the invoice.

*Danger! Keep the packaging, such as bubble wrap, out of reach of children. If used incorrectly there is a potential risk of suffocation.

Your Chromebook is intended for digital communication for using, managing and editing electronic documents and multimedia content. Do not use your Chromebook for other purposes.

Your Chromebook ProLine can unfold 360°, which means that you can use your Chromebook in different ways. As well as being used as a laptop you can fully flip open the screen to use the Chromebook in tablet mode, you can also put your Chromebook into tent mode and you can opt to work in presentation mode.

Your Chromebook is resistant to falls from a height of 90 cm. Greater heights may damage the Chromebook. For more information read the safety instructions.

*Important: You can only use the keyboard and the touchpad when you are using the Chromebook in laptop mode.

Chrome OS is the operating system of your Chromebook. Unlike regular notebooks, you work completely from the Chrome OS browser. You do not need to install any programs, you can in fact add all apps within your Google Account. Using your Google Account, you can easily add apps from the Chrome Web Store. Because your Chromebook runs on an online operating system, updates run automatically and you always get the most recent software, making sure your Chromebook is resistant against all viruses..
Everything is stored by Chrome OS in the cloud. Your apps and documents do not take up any data on your Chromebook as a result. This ensures that your Chromebook does not get slower as time goes by. By saving everything in the cloud, you have access to your documents and data from anywhere. You can therefore also sign in from other devices using your personal Google Account and continue to work. Because all apps run online and everything is stored in the cloud, you need an internet connection to ensure everything is working. Some apps can also be used offline and sync with the cloud as soon as a connection is reestablished with the internet.  

By creating a Google Account, you gain access to the cloud and you can use the apps, which are provided by Google. You can also sign in from different devices, for example a smartphone or tablet. With your Google Account you are working in the cloud and you can  gain access to all your documents and data from every device connected to the internet. This means that you will never need to make another backup and you cannot lose your data.

To create a Google Account, go to www.google.com/accounts/NewAccount.

The Google Chrome apps run in the web browser. This means that you generally need an internet connection to use these apps. You can also set some apps for offline use, whereby an internet connection is not necessary. In the case of offline use, the program is synced as soon as there is an internet connection.

To use Chrome OS, you need an internet connection, but this is not always possible. That is why most apps also have an offline function, but for some apps you have to specifically Indicate in your settings  whether you wish to enable the offline functionality . For offline use, you are actually using up part of the memory of your Chromebook because you are no longer directly working in the cloud.

You can enable  your Google Drive for offline use by changing the Google Drive settings. By doing this, you have access to your Google Drive files and you can edit them without having an internet connection. These files are synced with the cloud as soon as a connection with the internet is reestablished. When setting Google Drive for offline use, you need an internet connection. To do this, go to Google Drive and click Settings. Go to the ‘General’ tab and select Offline: sync Google Docs, Sheets, Slides & Drawings files to this computer, so that you can edit offline’.

Go to the Chrome Web Store to download the app for Google Drive. In the Web Store enter the search operation ‘Google Drive’ and click the ‘Add to Chrome’ button to add the application in question.

After you have downloaded the app and enabled the offline function, all documents from your Google Drive are stored on your Chromebook. This means you can access these documents even when you are not connected to the internet and you can also edit these documents. As soon as you are online again, these documents are automatically synced.

*Caution! Using Google Drive offline uses up the memory of your Chromebook. Your Chromebook may become slower as a result.

*Important! To use an application offline, it first has to be added to your Google Account. You will need an internet connection to do this!

 https://www.youtube.com/watch?v=uXFUl0KcIkA 

Google Chrome offers a management  console and support at an additional fee, specifically focussed on education. With the administrator console you can easily build and manage a network of Chromebooks and tablets. Using this network, the devices in a class, school or school environment are interconnected and you can also manage them together with one management console. You can therefore easily create user groups and pre-install and block apps.
Using Chrome OS work is done in the cloud. This means students can easily create projects together and work simultaneously on the same document. This way, students can also work together  with teachers  or ask teachers for help when completing homework assignments. As a result, communication between teachers  and students  is increased  and students have access to more personal mentoring.

Servers, safety and updates do not need to be managed within the school, this is automatically taken care of by Google. This means less time is needed for maintaining your Chromebooks.

https://www.youtube.com/watch?v=K26iyyQMp_g 

With Google Classroom you can create a digital environment in which teachers  and students can work together. You create user groups per class or subject, hand out assignments to students  and give  feedback in real time. The use of Classroom has all kinds of advantages:

• Easy to set up
  Teachers can add students  directly or share a code allowing students  to add themselves. Set-up only takes a few minutes.

• Saves time
  Thanks to the simple, paperless workflow of assignments, teachers can quickly create, check and review assignments, all in one place.

• Better overview
  Students  can see all their assignments on one assignments page, and all teaching material is automatically stored in Google Drive folders.

• Improves communication
  Using Classroom, teachers can immediately send messages and start group discussions. Students can share sources of help with one another or provide an answer to questions in the updates.

• Affordable and safe
  Just like the rest of our Google Apps for Education services, Classroom does not contain any adverts, your content and pupils’ data is never used for advertising purposes. Furthermore, Google classroom is available for free.

Corlaer College
https://www.google.com/edu/case-studies/corlaer-college/

Huntsville Independent School District (HISD)
https://www.google.com/edu/case-studies/huntsville-independent-school-district/

The advantages of a Chromebook for businesses

Chrome for Work works in the same way as the consumer version of the Chrome browser. The  biggest difference is that centralised administration is supported within Chrome for Work. With Chrome for Work you can manage Chrome for users within an organisation, pre-install Chrome apps and extensions and apply more than 200 different types of policies provided by Chrome.

With Chrome for Work you can manage Chrome for your users on administered devices (using Windows Group Policy) or on each computer (managed or unmanaged) when they are signed on to Chrome with their Google Account.

Google Apps for Work provides professional email, online storage space, video meetings and other business tools to be able to work more effectively.

Advantages of Google Apps for Work

Get going quickly with Google Apps for Work using this Quick Start Guide
https://apps.google.nl/learning-center/products/quickstart/?_ga=1.128174796.1969068885.1474025772

Netflix
https://www.google.com/work/chrome/case-studies/netflix/

Chapters Health System
https://www.google.com/work/chrome/case-studies/chapters-health-system/

To maintain an optimal service life of your Chromebook, it is important to read  the following instructions about the setup  location. Keep your Chromebook and all connected devices away from moisture and avoid dust, heat and direct sunlight. This can lead to errors or cause damage to your Chromebook.

Do not use your Chromebook outdoors as external influences such as rain, snow, etc. may damage your Chromebook. Your Chromebook can be used at an ambient temperature of +5 °C to +30 °C and in relative humidity of 20% – 80% (non-condensing).

Place and use all components on a stable, flat and vibration-free surface so the Chromebook is not able to fall. After transporting the Chromebook, wait until the Chromebook has been able to accommodate to the ambient temperature before taking it in use. In case of large fluctuations in temperature or humidity, moisture may build up inside the Chromebook due to condensation, which may lead to a short circuit.

Do not use your Chromebook or the power supply adapter for lengthy periods on your lap as an unpleasant build-up of heat can occur due to heat discharge.

*Important! Remove the plug from the mains socket during thunderstorms. For your additional safety, we advise you to use an overvoltage protection device to protect your Chromebook against damage due to voltage peaks caused by a lightning strike to the electrical mains supply.

To charge your Chromebook you should only use the supplied power adapter. Plug the power adapter into the mains socket using the power plug, which is compatible with the mains power supply for your region (EU/US/UK). Now connect the power adapter with your Chromebook via the DC-in power port (6).

It is important the power socket is close to your Chromebook and is easily accessible when charging. Make sure nobody is able to trip over the cables.

For your additional safety, we advise you to use an overvoltage protection device. This will protect your Chromebook against damage due to voltage peaks caused by a lightning strike.

*Important! Only use an earthed power sockets with AC 100-240V ~, 50-60Hz to plug in your power adapter. If you are not sure about the power supply at the setup location, consult your energy company.

*WARNING! Risk of electric shock.
Never open the housing of the power adapter. There is a risk of life-threatening electric shocks when the housing is open. The power adapter does not contain any parts which can be maintained by the user.

You will find the battery on the bottom of your Chromebook. As time passes, it may occur that it is necessary to replace it or remove the battery from your Chromebook. Contact Prowise or a Prowise Certified Partner if the battery needs to be replaced.

*Important! If you want to remove the battery from your Chromebook, make sure that your Chromebook is not in use and is turned off as otherwise you may lose data. Never remove the battery when the Chromebook is connected to the mains power supply.

Remove the battery from the Chromebook by unscrewing the two screws on the bottom.

When the screws have been removed the battery is disconnected and by using the tab you can remove it from the Chromebook.

Make sure that when removing the battery you do not touch the battery connectors as you may transfer dirt or grease when doing so.

*Please note! The battery in your Chromebook must be fully discharged before recharging. You can see this from the screen or the warning signal of the Chromebook.

*WARNING! Danger of explosion if the battery is replaced incorrectly. Only replace the battery with the same type or an equivalent type as specified by Prowise. Never open the housing of the battery. Do not heat the battery to a temperature higher than 60 °C. Never throw the battery into an open fire. Dispose used batteries according to Prowise regulations.

Press the on/off key (10), on the right-hand side of the Chromebook to turn it on.

To turn off the Chromebook, go to the menu and then click the on/off icon.

To force the Chromebook to shut down, press the on/off key for a few seconds, on the right-hand side of the Chromebook, until the Chromebook shuts down by itself.

When starting up your Chromebook for the first time, make sure the mains power supply is not disconnected.

1. Press the on/off key on the right-hand side of the Chromebook (10)
2. When the welcome screen appears you can select your desired language, country and keyboard settings.
3. Select the desired network and enter the network password.
4. Read the user conditions and accept them to proceed with the start-up.
5. You can now sign in to your Google Account. If you do not have a Google Account yet, you can create one at this point.
   (www.google.com/accounts/NewAccount). You can also sign in as a guest. It is also possible to create a Google Account at a later date.
   • If you want to use the Chromebook for your school or company, then sign in with your organisation’s Google Account and not with your personal Google Account.
   • In case of an error message, contact your network administrator.
6. Your Chrome desktop will now open.

*Important!: The Google Account with which you sign in for the first time is set as the owner account of the Chromebook. This account has the owner rights and is the only account which can modify certain settings of the Chromebook.

You can sign in to your Google Account by clicking on your account in the access screen and entering your password. If another user is signed in, please sign this user out first and then sign in with your own account to gain access to your account details.

To sign in to your Chromebook as a guest, first make sure no one else is signed in. Then click ‘Browse as guest’ at the bottom of the screen. If you use the Chromebook as a guest, you can visit websites and download files, but you are not able to install any apps. Your browsing data will not be saved.

To sign out as a guest, click ‘Guest’ (bottom right) and then ‘Exit guest’.

Complete the following steps to allow someone else to sign in with his/her Google Account to your Chromebook.

1. Sign in  to your Chromebook using the owner account (the account with which you signed in the first time).
2. Click on the status area (bottom right), where your account picture is displayed.
    

   

3. Click ‘Settings’.
4. Go to the ‘Manage other users’ section.
5. In the window that is displayed, remove the checkmark from the ‘Restrict sign-in to the following users’ checkbox.
6. When you have finished adjusting the settings, click ‘Done’.

Here you can specify that only a few people have access to your Chromebook.

1. Sign in on your Chromebook using the owner account (the account with which you signed in for the first time).
2. Click on the status area (bottom right), where your account picture is displayed.

   
   

3. Click ‘Settings’.
4. Go to the ‘Manage other users’ section.
5. Check the ‘Restrict sign-in to the following users’ checkbox if you want to choose who is able to sign in to your Chromebook.
6. A list appears of all the Google Accounts, which have access to your Chromebook. In this list you can now add or remove accounts.
7. Click ‘Done’ when you have finished adjusting the settings.

1. Click ‘Add user’ in the login area of the access screen.
2. Enter the details of your Google Account (email address and password) or create a new account (www.google.com/accounts/NewAccount).
3. Click ‘Sign in’ to use the Chromebook with this account.

1. In the login screen, click the profile that you want to remove.
2. Click the down arrow in the top right corner of the profile picture.
3. Click ‘Remove this user’.

When you remove a Google Account from your Chromebook, the account details and settings associated with this account continue to exist in the cloud. Personal data and documents always remain accessible by signing in using your Google Account on a different device. You can always add a removed user without losing any data.

*Important! When you remove the owner account, you must reset your Chromebook to factory settings.

Your Chromebook is compatible with the following networks:

• open networks, for which no password needs to be specified;
• networks secured with WEP, Dynamic WPA, WPA – PSK, WPA-Enterprise or WPA2-Enterprise settings.
  Check whether you are connected to a network

1. If your Chromebook has a connection with a network, the ‘Wi-Fi on’ pictogram is displayed and the next step does not need to be completed.
2. If the Chromebook is not connected to a network, the  ‘Wi-Fi off’ pictogram is   displayed. If this is the case, turn on Wi-Fi (see following steps).
   Turn on Wi-Fi

1. Click on the ‘Wi-Fi off’ pictogram.
2. Click ‘No network’.
3. Click ‘Turn on Wi-Fi’ or the ‘Turn on Wi-Fi’  pictogram.
4. The Chromebook automatically searches for available Wifi networks. These will be displayed in a list.
   Select the desired network and enter the network password. The Chromebook will now connect with the network.

*Tip: By clicking on the eye  next to the password input field, the characters of your password are displayed. You can use this function to check your password.

*Caution! If you connect with an open network , remember your information may be visible to other people who are also connected to this network. If you want to prevent this from happening, only connect your Chromebook to a secure network . This is a network verified by a password.

Administrators may hide networks so they have control over the users of this network . To display the hidden network, you should complete the following steps:

1. In the list in which your networks are displayed, click ‘Connect with another network’.
2. Specify the details of the network. You are asked to enter  the SSID, the type of protection and the password of the network.
   • Under advanced settings you can enter the network details even more specifically.
3. Then click ‘Connect’.

1. Click on the status area. You can find the status area in the bottom right corner where your account picture is displayed.
2. Go to ‘Settings’.
3. Under Internet connection, select ‘Add connection’ → ‘Add Wi-Fi’ → ‘Advanced’.
4. Enter network credentials:
   • In the ‘Server CA certificate’ field choose “Default”  if your server certificate is already installed on your Chromebook.
   • If the server certificate is not yet installed, ask the administrator to install the user certificate.
   • If you want to connect with an EAP-TLS network, it is usually necessary to install the user certificate.
5. Click ‘Connect’.

With a VPN connection, you can connect to a private network, such as the network from your  school or at work. Your Chromebook supports specific types of VPN connections for which you do not need to install any additional software. For other types you can install a VPN app.

Built-in VPN support:

• L2TP via IPsec with PSK
• L2TP via IPsec with certificate-based authentication
• Open VPN 

*Tip: Cisco AnyConnect works when it is configured using L2TP over IPSec.

VPN apps

Various VPN apps are available in the Chrome Web Store, including:

• Pulse Secure VPN
• SonicWALL Mobile Connect
• Cisco AnyConnect
• F5 Access
• GlobalProtect

1. Go to the status area, in the bottom right corner by your account picture.
2. Click ‘Settings’.
3. Under ‘Internet connection’ click ‘Add connection’.
4. Click ‘Add open VPN/L2TP’.Server hostname: name of the server you need to connect with to access your VPN (IP address or full host name).
5. • Service name: the name you wish to give to this connection (for example, ‘Work VPN’).
   • Provider type: select ‘L2TP/IPsec+ pre-shared key’ if you also use a passphrase or key in addition to your personal password to connect with your VPN. Select ‘L2TP/IPsec+ user certificate’ if you use certificates that your administrator gives you.
   • Pre-shared key: This is a passphrase or code, which is used to connect with the VPN (not your personal password).
   • Server CA certificate: select the installed VPN server certificate from the list.
   • User certificate: select the installed user VPN certificate from the list. If you don’t have any certificates installed, an error message will appear. To install a certificate, see the ‘Install certificates’ section.
   • Username: the sign-in details for your VPN.
   • Password: the sign-in details for your VPN.
   • One-time password (OTP): if you have an OTP or VPN token, generate a password and enter it here.
   • Group name: Name of the VPN configuration (if applicable).Enter the details, which are displayed in the field (if your Chromebook is used within an organisation you can obtain these details from your network administrator).

6. Click ‘Connect’.

*Please note! Concurrent VPN connections do not work. You can only have one active VPN connection but you can use the ‘inclusion List parameter’ to decide which traffic goes through the VPN and which traffic goes directly to the internet.

You need certificates to be able to connect with a VPN, WPA2 Enterprise network or a web site for which mutual TLS verification is required. To install a certificate you require the following:

• A server certificate for everyone within the organisation.
• A user certificate, specific to you.

You can manage your certificates by going to the status area, in the bottom right corner where your account picture is located. Continue by clicking ‘Settings’ → ‘Show advanced settings’ → ‘HTTPS/SSL’ → ‘Manage certificates’.

Install your server certificate:

1. Download the server certification authority, which your administrator gives you.
2. Open a new tab in Chrome.
3. In your address bar type in: chrome://settings/certificates
4. Click the ‘Authorities’ tab.
5. Click the ‘Import’ button and select the X509 file.
6. Fill in the reliability settings (these do not have to be checked).
7. The certificate is automatically installed on your Chromebook.

Install your user certificate

1. Download your user certificate following the steps that your administrator gives to you.
2. Open a new tab in Google Chrome.
3. In the address bar, type in: chrome://settings/certificates
4. Click the ‘Your certificates’ tab.
5. If you need to import a PFX or P12 file, then select the ‘Import and Bind to Device’ button.
6. Select the certificate file and click ‘Open’.
7. Enter the password for your certificate. Contact your network administrator if you do not know the password.
8. The certificate is opened and automatically installed on your Chromebook.

*Tip: Contact your administrator if you have problems installing your VPN connection.

You can download new apps using the Chrome Web Store. You can also access the Web

Store by clicking on the icon.

1. You can find the desired application in the Web Store by entering a search query or by entering specific search criteria.
2. Apps may be available free of charge or for a fee. If you have to pay for the application, this is clearly stated in the “add to Chrome” button,  together with the purchase price.
3. When you click on the desired application, more information about the application appears. Here you can also read and add reviews about this application.
4. Press the ‘Add to Chrome’ button if you want to download the application.
5. The application is installed and the icon appears in the apps tab of a new page.

Go to the overview page for your apps and navigate to the application which you would like to remove, then right-click it (or click with two fingers on the touchpad). Then choose ‘Remove application’.

To remove an application, you can also go to the Chrome menu   then navigate to extensions. Here you can remove apps by clicking on the recycle bin.

Step 1

Step 2

Step 3

Step 4

Open all of your apps from the launcher . In this menu you can find everything such as games, music, documents and the Chrome Web Store. There are 2 ways of opening the launcher:

Click the launcher icon on your desktop (bottom left).

You can also select the  icon on your keyboard to access the launcher. 

Documenten openen op je Chromebook:

1. Click the Launcher icon  on your desktop (bottom left).
2. A Google window appears, click ‘Files’  .
   1. if the file icon is not immediately visible, go to the ‘All apps’ section and click ‘Files’.
3. The ‘Files’ window will open. In the left-hand column you can search files more specifically in different folders and devices like ‘Downloads’, ‘Drive’, ‘External storage device’, etc.

	Move the pointer	Move your finger across the touchpad
	Click	Press the bottom half of the touchpad. You can also tap the touchpad
	Right-click	Press the touchpad with two fingers or hold the Alt key while you click with one finger
	Middle-click	Click the touchpad with three fingers at the same time
	Navigate between pages	Quickly swipe left with two fingers to go back to the previous page and right to go to the next page
	Scrol	Place two fingers on the touchpad and move them up or down to scroll vertically
	See all open windows	Swipe down with three fingers
	Switch between tabs	Swipe left or right on the touchpad with three fingers
	Drag and drop	Click with one finger on the item that you want to move. Move the item with a second finger. Release both fingers from the touchpad to drop the item at its new location

*Tip: If you have the Australian scrolling system turned on, your scroll and swipe actions are the other way round (it works the same as your smartphone or tablet, for example).

To find things quickly, your Chromebook keyboard has unique hotkeys including a search key. The hotkeys make it easy to find your way around online and to control your Chromebook. The ‘Search’ key allows you to search your apps and the Internet at the same time.

Go back to the previous page in your browser history (F1)

Go forward to the next page in your browser history (F2)

Reload the current page (F3)

 Hide the tabs and the launcher in extended screen mode (full screen) (F4)

Display all windows in overview mode (F5)

 Dim the screen (F6)

Make the screen brighter (F7)

 Mute (F8)

Lower the volume (F9)

Raise the volume (F10)

Launcher: Search your apps and the Internet.
This key is on the left-hand side of the keyboard, where you normally find the Caps Lock key.

Lock key: Keep the lock key depressed for one second to lock your account.

*Tip: Press Alt + Search to turn Caps Lock on or off.

Your Chromebook ProLine is fitted with a 10-point touchscreen. This has the advantage of allowing several people to use the touchscreen. Thanks to the touchscreen, combined with the 360° flip-open function, you also have the option of using your Chromebook as a tablet or in tent or presentation mode.

Do not use sharp or hard objects when operating your touchscreen as they may damage the touchscreen.

	Zoom in	Move two fingers away from one another on the screen to zoom in
	Zoom out	Move two fingers towards one another on the screen to zoom out
	Go back in the browser history	Swipe from left to right over the screen with one finger to go back in the browser history
	Go forward in the browser history	Swipe from right to left over the screen with one finger to go forward in the browser history.
	Scroll	Swipe vertically over the screen with one or two fingers to scroll up or down.
	Click	To click on a part of the screen, gently tap with one finger on the touchscreen.
	Right-click	Briefly tap with two fingers on the screen or hold one finger on the screen for three seconds for the right click function.
	Show/hide menu bar	Swipe up from the bottom edge of the screen to show the menu bar.

*Important: If the touchscreen does not immediately respond to a certain action, just repeat it calmly and make sure your finger makes proper contact with the screen. Do not press harder on the screen, as this may damage the screen.

To clean your screen take a soft, dry and lint-free microfibre cloth. Make sure that this cloth does not have any dirt on it.

If you want to use a cleaning agent, then only use the cleaning agent recommended by Prowise. Under no circumstances should you use any aggressive chemical cleaning agents as they may damage the screen.

	Always apply a cleaning agent to a cloth first and never directly onto the Chromebook screen. The cloth that you use may be moist, but definitely not wet as this may cause damage to your Chromebook.
	Carefully wipe your screen using the lint-free cloth. Do not apply too much pressure when doing so as you may damage your screen as a result. Rub your screen gently in a circular motion to gain the best results. Never use a scraping tool.

To clean the housing of your Chromebook you should use a soft, dry and lint-free microfibre cloth. Make sure that this cloth does not have any dirt on it.

If you want to use a cleaning agent, then always first apply it to a cloth and never directly onto your Chromebook. The cloth that you use may be moist, but definitely not wet as this may cause damage to your Chromebook.

*Important! Before cleaning, always remove the power adapter from the mains socket, disconnect all connecting cables and remove the battery.

*Caution! If your Chromebook gets wet, do not turn it on and do not plug the power adapter into the mains socket. This may cause an electric shock. If your Chromebook is turned on, turn it off immediately and pull the power adapter out of the mains socket to prevent a short circuit.

When transporting your Chromebook, turn it off. This ensures that the heads of your hard drive are moved to a safe position, thereby preventing any damage. Make sure that your Chromebook is closed, so that your screen and the hinges do not get damaged. When transporting your Chromebook always use a protective sleeve to protect your Chromebook against dirt, moisture, vibrations and scratches.

If your Chromebook has to be sent by post, then use the original packaging.

After transporting your Chromebook, wait until your Chromebook has been able to adjust to the ambient temperature before using it. In case of large fluctuations in temperature or humidity, moisture may buildup in your Chromebook due to condensation, which may lead to a short circuit.

*Important! When you pass through the hand luggage check at an airport it is recommended that you have the Chromebook and all magnetic storage media (external hard drives) checked with the hand luggage check. Avoid the gate or the magnetic detector, which involves manual screening checks as these may potentially damage your data.

The status area can be found in the bottom right-hand corner of the screen (the place where your profile picture is). In the status area you can find the current status of your network and battery. Here you can also adjust the settings for your network, bluetooth connection (manage bluetooth devices), volume and date and time. You change the settings for date and time by clicking on the date and time in the status area. You can also choose to share your screen with another screen using ‘Cast devices’. Any available devices are shown in this menu for transferring your screen to another screen. This function is mainly geared towards giving presentations. You can also sign out or turn off the Chromebook from this status area. Finally, using Settings you can go to an advanced settings menu to update your settings. You also have the option of clicking the following icons:

  help for Chrome

  Shut down the Chromebook

  Lock the Chromebook

To go to the settings menu by clicking on the status area in the menu bar (bottom right) where your account picture is displayed. Next click ‘Settings’ to open the window. To subsequently display all settings, click ‘Show advanced settings’.

There are settings on your Chromebook, which can only be changed by the administrator/owner. The account with which you sign in for the first time is automatically set as the owner account.

• Sign-in rights
• Network administration
• Time zone
• Settings for system channel
• Usage statistics and crash reports

1. Make sure that you are signed in under your account.
2. Click on the status area, in the bottom right corner by your account picture.
3. Go to ‘Settings’.
4. In the ‘People’ section, click ‘Manage other users’.
5. If another account is the owner, the following message appears: ‘These settings can only be changed by the owner’.

The owner rights cannot be transferred to another account. In order to change the owner, you need to reset the Chromebook to the factory settings (see ‘Perform factory reset’ in these instructions). Remember that all data files and accounts on your Chromebook will be wiped as a result. After you have performed a factory reset on your Chromebook, you can restart your Chromebook with the account that you wish to set as the owner account.

*Tip: Are you using a Chromebook at work or school? The network administrator is probably set as the owner. If this is the case you cannot change these settings.

If you have saved multiple networks on your Chromebook, you choose with which wireless network your Chromebook automatically connects.

1. To do this, go to the status area, in the bottom right corner by your account picture.
2. Click ‘Settings’.
3. Under ‘Internet connection’, click ‘Wi-Fi network’.
4. Click the desired network from this menu.
5. Check the ‘Automatically connect with this network’ box.

You can also give priority to a particular network when multiple Wi-Fi networks are available in your environment.

1. Click on the status area, in the bottom right corner by your account picture.
2. Go to ‘Settings’.
3. Under ‘Internet connection’, click ‘Wi-Fi network’.
4. Click the desired network from this menu.
5. Check the ‘Give this network priority’ box.

If you connect with a network, your Chromebook will save this network data. To remove these details, you should complete the following steps:

1. Make sure that you are signed in to your Chromebook with the owner account.
2. Click on the status area, in the bottom right corner by your account picture.
3. Go to ‘Settings’.
4. Under ‘Internet connection’, click ‘Wi-Fi network’.
5. Click ‘Preferred networks’.
6. Go to the network that you wish to remove from the list and click ‘X’.

You can choose to personalise your Desktop background and browser themes on your Chromebook . You can then also sync them so that these settings are displayed on every Chromebook you use.

To change the Desktop background, go to the status area (bottom right where your account picture is shown) and then ‘Settings’ → ‘Appearance’ → ‘Set wallpaper’. Now select a picture, which you wish to use as a background. To set your own picture as a background, click ‘Custom’. You can also install a random picture by checking the ‘Surprise me’ checkbox.

First click on the status area, where your account picture is displayed. Now go to ‘Settings’ → ‘Appearance’ → ‘Get themes’. The Chrome Web Store is opened, here you can view themes, which are designed for Google Chrome. When you have chosen a theme, click ‘Add to Chrome’.

You can set the same background and the same browser theme so that it is displayed on all of your Chromebooks.

1. Click on the status area, in the bottom right corner by your account picture. Go to ‘Settings’ → ‘People’ → ‘Advanced sync settings’.
2. Use the dropdown menu in the box and select ‘Sync everything’ or ‘Choose what to sync’.
3. If you select ‘Choose what to sync’, then select ‘Themes & Wallpapers’.
4. Click ‘OK’.

In the ‘Device’ section you can adjust the settings of the touchpad, keyboard and display settings.

You can turn on ‘tap-to-click’ under ‘Touchpad settings’. Turn this function on if you want to be able to tap and press the touchpad to click. If this function is disabled, then you can only select part of the screen by pressing the touchpad. If this function is enabled, as well as clicking, you can also select part of the screen by tapping the touchpad twice in quick succession. You can also choose between ‘Traditional scrolling’ and ‘Australian scrolling’.

In the ‘Keyboard settings’ menu, you can change the language and input settings, amongst other things. Under ‘View shortcut keys’ you can view all the shortcut keys and what function they have.

Under ‘Search’ you can enter which search engine you want to use when searching using the ‘Omnibox’, by default this is set to ‘Google’. You can also ‘Manage search engines’. Here you can set a default search engine, as well as removing or adding search engines.

Under ‘People’ you can edit your data or, if you are signed in as the owner, manage other users.

Under advanced sync settings you can choose what data is synced with your Google Account. By syncing, this data also becomes available as soon as you sign in on another device with your Google Account. To access this menu, first go to the status area, in the bottom right, where your account picture is displayed. Then go to ‘Settings’ → ‘People’ → ‘Advanced sync settings’.

In the ‘Advanced sync settings’ menu, you can opt to ‘Sync everything’ or ‘Choose what to sync’. In the case of the latter you can check what information (such as history, apps, bookmarks, etc. ) you want to sync and what not to. Under ‘encryption options’ you can also choose to provide extra protection for your passwords.

Here you can opt to add and remove users to/from your Chromebook. Furthermore, you can select whether you want to authorise guests and you can restrict sign-in to a selected number of users.

You can access this menu by clicking on the settings menu. Click on the status area, bottom right, where your account picture is, then go to ‘People’ → ‘Manage other users’.

When you choose to reset your Chromebook to factory settings, all files on your Chromebook’s hard disk are deleted, including files in the ‘Downloads’ folder.

You can reset your Chromebook by using hotkeys or using the settings menu.

Option 1: reset with hotkeys

1. Sign out of your Chromebook.
2. Press and hold the Ctrl + Alt + Shift + R keys.
3. Click ‘Restart’ to restart your Chromebook.
4. Click ‘Reset’ and sign in with your Google Account*.
5. Follow the instructions in the box.
6. The Chromebook has now been reset and restored to factory settings.

Option 2: reset using the Settings menu

1. Sign in to your Chromebook.
2. Click on the status area, bottom right, where your account picture is displayed.
3. Click ‘Settings’ and then ‘Show advanced settings’.
4. In the ‘Powerwash’ section, click ‘Reset’.
5. Click ‘Restart’ and sign in with your Google Account*.
6. Follow the instructions in the box.
7. The Chromebook has now been reset and restored to factory settings.

*Note: The account with which you sign in after you have reset your Chromebook is set as the owner account.

If you use a Chromebook, which is administered by an administrator, for example at work or school, then arrange for the administrator to wipe the data on your Chromebook and to re-enrol your Chromebook on your work or school network.

To print files and documents, you need a wireless printer, and this printer needs to be connected with your Chromebook.

1. Turn your printer on.
2. Go to the status area, bottom right, where your account picture is displayed.
3. Click ‘Settings’ → ‘Advanced settings’ → ‘Google cloud printer’.
4. Click ‘Manage’.
5. From the following list select a printer you want to connect with.

You can print a page by clicking ‘More’  in the top right corner of your Chrome browser and then clicking ‘Print’. You can now select a printer and print out the page.

If you want to print a file, in the document go to ‘File’ and select ‘Print’. Then you can select a printer under ‘Destination’.

*Tip: If you use a Chromebook at work or school, the network administrator may connect with one or more printers.