Please read this document through carefully before using the screen, so you can be certain it is being used safely and correctly.
Simply clean the screen with a dry, lint-free, microfibre cloth. If you wish to use a cleanser, apply it to a cloth first. Do not use any aggressive cleansers and never spray a cleanser directly onto the screen.
If the screen will not be used for a long time, remove the mains plug from the electricity socket. In the future, it will be possible to dispose of the screen by taking it to a recycling facility or household waste recovery centre. The product must not be disposed of using the domestic refuse collection.
Get to know the basic functionalities of the touchscreen. For example, we will show you how easy it is to use the operating menu to turn the screen on or off, to call up the menu and to set the volume using the operating buttons. The operating buttons can be found on the side of the screen, as shown in the Quick Start Guide.
In order to ensure that the screen is completely free of electricity, you can turn off the Power button.
The menu enables you to manage various settings relating to the screen, such as source selection, image settings and volume settings. In this chapter, we will explain briefly the things you are able to manage using this menu. In the following chapter, entitled The screen from A to Z, we will explain in detail what changes you can make and the actions you need to take in order to do so.
There are various was of calling up the menu, namely:
Using the Volume buttons in the operating menu on the side of the screen, you can adjust the volume (making the sound louder or quieter).
If you use the buttons to adjust the volume, a bar will appear on the screen, showing the volume setting.
In the chapter entitled The screen from A to Z you can learn more about the advanced volume settings
In addition to the operating buttons referred to above, the operating menu also includes the following buttons:
|1. Power||Puts your screen into stand-by mode.
If the screen is in stand-by mode, you can activate it using the Power button.
|2. Mute||Switches sound on or off|
|3. Windows button||Opens the Start menu in Windows|
|4. Space||Space button (PC) or favourite channels (TV)|
|5. Alt+Tab||Switches between programmes|
|6. Alt+F4||Closes the current programme|
|7. Numerieke toetsen (0 – 9)||Numbered selection buttons|
|8. Freeze||Pauses or resumes the current frame on the screen|
|9. Display||Provides information regarding which (slot-in) module is activated|
|10. Input||Opens the operating menu, in which you can then alter the input sources|
|11. Home||This button has been reserved for future updates|
|12. Menu||Navigates to the operating menu|
|13. Red button||Locks the operating menu.
To unlock the screen, press on the red button again
|14. Other coloured buttons
(green, yellow and blue)
|These buttons have been reserved for future updates|
|15. D.MENU||Temporarily disables the picture functionality.
This is depicted in the form of a black screen
|16. D.TITLE||Backspace button|
|17. ↑||Navigation button – up|
|18. ←||Navigation button – left|
|19. →||Navigation button – right|
|20. ↓||Navigation button – down|
|21. Enter||Confirm selection|
|22. D.USB||Select USB source (DVD)|
|23. D.SETUP||Back button|
|24. PgUp||To previous page|
|25. PgDn||To following page|
|26. CH.+ CH.-||Changes channels|
|27. VOL+VOL-||Sets the menu|
|28. F1-F12||Built-in PC F1-F12 function keys|
|The buttons listed below will only work in combination with the Blu-ray module:|
|Play / pause|
|AUDIO||Change audio track|
|REPEAT||Repeat / calibrate picture|
Before using the remote control for the first time, you must insert the two (1.5V AAA) batteries supplied into the remote control. Once the batteries are running out and the remote control is no longer working properly, you must change the batteries. You can do this as follows:
Use the remote control while pointing it at the receiver within the screen. If any obstacles are situated between the remote control and the receiver within the screen, the remote control may not work properly.
The remote control has a range of around 8 metres. The maximum possible range will depend on environmental factors.
The screen is able to access a range of sources, namely HDMI, Blu-ray, VGA, PC, AV, VGA and Prowise (this particular source is reserved for future updates). Select the source you require using the Source menu.
You will recognise the Source menu by the following icon , in the top left-hand corner of the menu. Once the menu has been opened, you can select the source you require. Is it unclear which source you should choose?
If there is no active signal from the chosen source, the screen will display the following message: “No Signal”. After 15 seconds, this message will be replaced by a question asking whether you wish to shut down the screen.
In the Volume menu, you can adjust the following settings:
There are also a number of pre-installed settings you can choose from:
You can adjust the following Zoom settings when using an external PC:
You can also adjust the following settings on an external PC, as well as on a PC module:
In the screen settings, you can adjust a number of aspects, such as:
The PC Module is a PC that has been specially developed to be integrated with a Prowise multi-touchscreen. The module can be loaded with the most common operating systems, such as Microsoft Windows 7, 8 and 10.
The PC module can be found via the Source menu. Press on the Menu button (-) and select PC as the source.
Switching on from stand-by mode
If the PC module is in stand-by mode, the indicator light on the front of the screen will light up (it will flash). Then press the Power button on the remote control / the operating menu or touch the screen to start the PC module.
Close down Microsoft Windows by pressing on the Start button and then on “Shut down”. You can now switch off the screen. After 30 seconds, the monitor will automatically to stand-by mode.
If the PC-module no longer responds, you can reset it by holding down the Power button for about 5 seconds. The PC module will then carry out a “forced” shut-down.
Once the PC module has shut down, the indicator lamp on the front of the screen will light up in red. Then press the Power button on the remote control or the operating menu of the screen to restart the PC module.
Just like the PC module, the Blu-ray module should be integrated with the screen. The Blu-ray module plays all media types with the best possible quality.
Prowise Blu-ray Module
The Blu-ray Module works independently of the PC, which is why the module is invisible from within Microsoft Windows. The Blu-ray module cannot communicate with the PC, but you can control the module using the remote control. An additional benefit is that no software needs to be installed.
The Blu-ray module offers the following capabilities:
You can play the media listed above as follows:
1. Press the Menu button and select Blu-ray mode.
The Blu-ray module supports the following formats:
|Media type||Disc logo||Recorded content||Capaciteit disc (disc 12cm)|
|High Definition (HD), film and music disks||Single-layer: 25GB
|DVD-ROM||High-quality film and music disks||Single-layer: 4.7GB
(audio and video)
|Audio file format supported:
MP3, WMA, AAC Audio file formats supported
MKV, TS, AVI, MPG, RMVB, DivXPhoto format supported: JPEG
Other file format supported:
|Media capacity up to 32GB|
Table: Media files supported by Prowise Blu-Ray module
Connections from and to the Prowise screen
In addition to an HDMI connection, a USB touch connection is also available on the right-hand side of the screen. This can be used to connect an external PC.
It is also possible to connect an external PC using the audio, USB touch and VGA connection on the side of the screen.
In order to get the most out of your Prowise multi-touchscreen, Prowise has developed special software.
The touch module of the screens can be used on the PC module, as well as on a suitable external PC.
When using an external PC, the touch module is capable of supporting the following operating systems:
To enable the PC module to operate as effectively as possible, the correct drivers, a control program for items such as the network or the sound, are important. The most recent drivers for the PC module are available on our website.
The Touch Service Tool has been developed to provide users of the screen with the optimal user experience. In addition, this particular tool allows you to configure the touch module in any way that you desire. Later on in this chapter, we will explain how to configure the Touch Service Tool in the most effective possible way.
The Touch Service tool is indispensable when it comes to getting the most out of the Prowise screen. That is why we recommend installing the Service Touch Tool.
At all times, make sure that you have installed the most recent version of the Touch Service Tool. You can find the most recent version on the Prowise website.
Then open the download with the name of “setup.exe” and follow the instructions on the screen. Once installation is complete, the Touch Service Tool will be launched automatically.
Service Touch Tool menu
|1. Reset||Automatically calibrates the touch module|
|2. Settings||This is used to configure the touch module.|
|3. WriteAssist||Activates or deactivates multi-touch|
|4. Support||Opens the Prowise service page|
If the calibration of the touch module is no longer precise, it can be recalibrated automatically using the Reset button.
Once the touch module has been calibrated, the message shown in the image below will be displayed. You must restart your PC to complete the calibration.
The Settings menu can be used to configure the personal preferences of users. The Settings menu is dependent on the touch option that is selected (single or multi-touch). Details about how to change the touch module settings can be found here.
|Multi Touch Menu||Single touch menu|
Multi touch menu Single touch menu
Settings for Multi touch mode
Once the multi-touch feature of the screen has been activated, you are able to select from the following options concerning double-clicking and the holding down of buttons.
Once the multi-touch feature of the screen has been activated, you will be able to adjust the following settings:
You can adjust these settings by clicking on items from the list in the Service Touch Menu. You then select “Settings”. A menu will now appear listing the settings concerned.
Holding down buttons
The following settings may be adjusted here:
Settings for Single touch mode
If you select Single touch, you are advised to make use of the recommended settings.
In the WriteAssist menu, you can activate or deactivate Multi touch (the operation of the screen using multiple fingers). At the present time, Multi touch is supported by Microsoft Windows 7, 8 and 10.
If the software supports it, you are recommended to activate Multi touch.
If you click on the Website button, you will automatically be rerouted to the Prowise service page.
|The sound isn’t working.||
|The screen does not come on and stays black.||
|The picture on the screen is poor or doesn’t fill the entire screen.||
|The Blu-ray module will not play any Blu-ray disks.||
|The remote control doesn’t work.||
|The Operating menu has been disabled. How can I reactivate it?||The buttons on the Operating menu can be activated or deactivated using the red button on the remote control.|
|How do I insert a disk into the Blu-ray module?||If you are standing in front of the screen, the rear side of the disc must be pointing towards you. For further information regarding the Blu-ray module, please consult this Manual.|
|How can I use the screen’s Freeze function?||The Freeze function can be activated using the Freeze button on the remote control. If the Freeze function has been activated, the picture that is on the screen when the button is depressed will continue to be displayed.|
|What is the Touch Service Tool?||Using the Touch service tool you can configure the touch module in line with your personal preferences.|
|What must I do to set the BIOS settings on the Prowise PC module to allow installation via the network/PXE?||The answer to this question can be found in the Annex.|
|Is it necessary to install drivers?||No drivers need to be installed for the screen. If you use our PC module, it is necessary for the relevant drivers to be installed. Installing the incorrect drivers are installed may detract from the performance of the Prowise screen. The drivers for the PC module can be downloaded via the Prowise website or using the CD supplied.|
What I need additional help or have a different question? If so, please contact our Service Desk by calling l+31 (0)495 497110 or send us an e-mail at email@example.com
In order to install the Prowise PC-Module network via the network, you must set the BIOS correctly.
Once the BIOS has been set correctly, you can install the PC module via the network.
To set the BIOS on the Prowise PC module:
The Prowise PC module has now been set to the booted via the network.
While booting, press repeatedly on the F7 key on the keyboard or the remote control.
A blue menu will now appear. Select the network card / PXE.
Use the arrow keys to select the PXE option and press ENTER.
The PC module will now be installed via the network.
The Prowise lift needs to be aligned once a month. Aligning the lift regularly helps to ensure that the lift will continue to work without a hitch.
Operating menu for the Wall-lift (left), Mobile lift (left), All-in-one (centre/right) and triolift (centre/right)
Steps to follow for the Prowise Duo or Wall lift
Steps to follow for the Prowise Touch panel or All-in-one lift
|Tip: Whenever a mobile lift has been moved, it must be aligned once again.|